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How we protect your account and your data

We operate sortoto login with clear rules about what we do with your information, how we keep your account secure, and what happens when you deposit or withdraw.

Account security practicesPrivacy and data handlingWithdrawal verificationContact and dispute paths
sortoto login How we protect your account and your data
REACH OUR TEAM

How to contact us about legal or account issues

Live chat Available during lobby hours. Navigate to the help icon in the bottom right corner…
Email support Send your request to [email protected] with your account email and a clear description of…
Account settings Log in, tap your avatar or menu, then select Account > Legal Requests.
DATA AND SECURITY

How we handle your information and account safety

Encryption and storage

All login credentials and payment details are encrypted in transit and at rest.

Account verification

When you open an account, we verify your name against your payment method — DANA, OVO, GoPay or QRIS.

Withdrawal process

Before funds leave our wallet to your bank or e-wallet, our system cross-checks your account balance, transaction history, and any…

Cookies and tracking

We use session cookies to keep you logged in and analytics cookies to track how you navigate the lobby.

Data requests and changes

You can export your personal data, update your email or phone number, or request account deletion through Account > Legal…

Dispute resolution

If a bet or payment is disputed, email [email protected] with your account email and transaction ID.

Your legal and account questions answered

When you request account closure, we deactivate your login immediately. Your personal data remains on file for seven years to meet regulatory requirements and handle any outstanding disputes or withdrawals. You can request deletion after any legal holds expire; we process that within fourteen days.

Yes. Log in, tap Account > Legal Requests, and select Data Export. We compile your personal info, account history, deposits, withdrawals, and betting records into a file and email it to you within fourteen days. The file is yours to keep or share.

Before funds leave our wallet, we verify that your account balance matches our records, your identity matches the payment method (DANA, OVO, GoPay or QRIS), and there are no active disputes or chargebacks pending. This check runs automatically; withdrawal approval takes seconds.

We do not refund bets once they are settled by the game result or live table outcome. If you believe a technical error occurred — for example, your bet did not register, a withdrawal failed, or a game crashed mid-round — email [email protected] with details. We investigate using server logs and respond within three business days.

Only you can reset your password using the 'Forgot password' link on the login page. We send a reset link to your registered email. If you cannot access that email, contact live chat with proof of identity (a photo of your ID and a recent deposit receipt from your payment method) and we verify you before resetting.

We share only the minimum required to process your DANA, OVO, GoPay or QRIS transaction — your name, account number, and transaction amount. We do not sell or share your betting history, email, or phone with third parties. Payment partners see only the transaction, not your account.

We retain all account activity — deposits, withdrawals, bets, and game results — for seven years. This record helps us investigate disputes, detect fraud, and comply with local regulations. You can view your history anytime in Account > Transaction Log while your account is active.